DISTANCE SELLING:
By online sales contract we mean the distance contract and that is the legal negotiation concerning the purchase of products, stipulated between Digitalkey® and a Customer, carried out remotely, through the telematic network on the website: www. digitalkey.it
For more details:
Discipline for online purchases: Legislative Decree of Legislative Decree 185 of 22/05/1999 regarding distance contracts.

SALE PRICES:
All prices indicated in the Digitalkey® online catalog are inclusive of VAT.
The payment of the price and related shipping costs, which are charged to the Customer, can only be made by the Customer using the methods indicated in the shipping conditions.

TERMS OF PAYMENT:
The accepted payment methods are indicated on the pages: Payments and Digital Payments
We do not accept other payment methods other than those indicated.
The shipment will take place after accreditation.

SHIPMENTS:
The items will be shipped using one of the methods indicated on the Shipping page.
After shipment, a confirmation email will be sent to the Customer containing the tracking code.

ISSUE OF THE DOCUMENT CERTIFYING THE PURCHASE:
Upon request, an invoice will be issued certifying the purchase by the Customer.
At the time of purchase or registration, the Customer will send the billing data, VAT number and / or Tax Code to Digitalkey®
This invoice will be sent by email after the product has been shipped.

WARRANTY:
All the items in the Digitalkey® catalog enjoy a 24-month legal guarantee for individuals.
For production / commercial activities, the warranty is 12 months.

RETURNS - REPLACEMENTS - WITHDRAWAL:
3 cases can be distinguished:

1- Manufacturing defect, malfunction
In the event that the product has manufacturing defects (such as breakages, failures, malfunctions not attributable to transport ...) it is the obligation of Digitalkey® to apply the same conditions provided for by the legislation on the right of withdrawal.
The Customer must send the defective item to Digitalkey® which will be tested by our Technical Laboratory.
If found to be defective, it will be replaced with an equal one or if not available, the amount will be refunded. It will be the Customer's responsibility to return the item properly packaged at his own expense to:
Digitalkey, via Roma 113A - 35015 - Galliera Veneta - PD
Upon arrival of the item, the amount incurred for the purchase will be re-credited. The shipment must be traceable and insured. No refunds for lost parcels or breakages following the new shipment. In any case, the sender bears the cost of the same.

2- Right of withdrawal
If the article does not meet the expectations of the customer, it is possible to exercise the right of withdrawal
The terms of the Right of Withdrawal are 14 days from receipt of the item by the Customer.
The Customer must send the item to Digitalkey® and the refund will be made. It will be the Customer's responsibility to return the item properly packaged at his own expense to:
Digitalkey, via Roma 113A - 35015 - Galliera Veneta - PD
Upon arrival of the item, the amount incurred for the purchase will be re-credited. The shipment must be traceable and insured. No refunds for lost parcels or breakages following the new shipment. In any case, the sender bears the cost of the same.

3- Loss or damage of the product
If the product does not arrive or arrives at the Customer in a state of damage caused by shipment, Digitalkey® does not assume any responsibility in this regard, as the packaging made by it is adequate and falls within the provisions provided by the courier. It is therefore advisable to insure shipments.
Only in this case will refunds be made as it will be possible to claim against the courier.
Accept the package by signing "with reserve of control" if it has dents or similar.

The Customer, upon registering with Digitalkey.it, confirms to accept in its entirety the "Conditions of Sale" mentioned on this page.